Get Ticket Replies
GET/api/tickets/{id}/replies
Returns the full conversation on a ticket. The ticket record itself carries only the opening message and the lastreply timestamp, so this is the endpoint to call to read what has actually been said. Replies are ordered by date, following the "ticket_replies_order" setting.
Headers
| Field | Type | Description |
|---|---|---|
| authtoken | String | Authentication token, generated from admin area |
Parameters
| Field | Type | Description |
|---|---|---|
| id | Number | Ticket unique ID (URL segment). |
curl -X GET "https://yoursite.com/api/tickets/123/replies" \
-H "authtoken: YOUR_API_TOKEN"Success-Response:
HTTP/1.1 200 OK
[
{
"id": "12",
"message": "Thank you, we are looking into this now.",
"admin": "5",
"contactid": null,
"submitter": "John Doe",
"date": "2026-09-10 11:04:21",
"attachments": []
}
]Error-Response:
HTTP/1.1 404 Not Found
{
"status": false,
"message": "Ticket not found"
}